Frequently Asked Questions
Below are some common concerns from our customers, if you cannot find the answer to your question,
feel free to email us your question at info@caramelsfaa.com or simply fill out the form on the right!
The ingredients used in the production of caramel do not contain gluten or traces of peanuts. However, caramel-derived products may contain gluten and traces of peanuts. Our food production facility does not have any certification regarding allergens, so there is a risk of cross-contamination for all of our products. We must emphasize that we cannot guarantee the total absence of certain allergens such as peanuts, nuts, milk, soy, wheat, barley, eggs and sulphites. Regarding allergies and intolerances at the Crémerie, we invite you to mention any allergies or intolerances to one of our ambassadors of love who will be able to guide you adequately. Please note that all our products may contain or have been in contact with allergens.
We accept payments by debit card, credit card and gift card. Is it possible to place an order on the online store and pick up at the factory? Yes, absolutely! You have the option to pick up in store by checking the appropriate box during your online purchase. It will also be a pleasure to meet you and hand it over to you in person.
Our gourmet points program allows you to accumulate points exchangeable for a discount coupon of an amount equivalent to the number of points on your next order. It is possible to send your referral link to a friend to give them a $3 discount.
Contact us by email at the following address info@caramelsfaa.com and our team will be happy to spend time with you in order to offer you adequate customer service that meets your expectations.
Contact customer support at: info@caramelsfaa.com
Your order was damaged and/or a jar broke during transport? Contact us so that we can quickly remedy the situation: info@caramelsfaa.com
Unfortunately, it is not possible to return a product once received. Your order is a final sale.
Absolutely! Click on the tab: Become a merchant Contact us by email at the following address: commercant@caramelsfaa.com We will be happy to follow up on your request and send you an order form as soon as possible.
You have not received your package? Contact us by email at the following address: info@caramelsfaa.com We will follow up with our carrier and find a solution that will allow you to obtain complete satisfaction. In the event that the package has not been collected, delivery charges will be applied.
Planet Mail, Dicom, Purolator and Canada Post.
The gift shop and creamery are open from 9:11 a.m. to 9:11 p.m. 7 days a week. Please note that hours may vary during public holidays or Christmas breaks. Until what date do you serve ice cream? La CaraaCrémerie will remain open as long as there is demand.
The gift shop and food processing plant is located at 1001, avenue Lapierre in Quebec G3E 1H8.